Ticket
Delivery
Delivery
Conditions:
PROticket
does not send tickets to PO Boxes or business
addresses. We only mail tickets to the home address of the credit card
holder.
A valid concession card and photo ID are required if you have purchased
concession tickets. There are 3 delivery options:
- Regular Mail
- Registered
Mail
- Express Post
Regular
Mail
2.
Collection Information
Collection
Conditions: The credit
card holder
is the only person authorised to purchase tickets and to collect them.
A valid
concession card and photo ID are required if you have purchased
concession
tickets.
Collection
Information
Tickets must
be collected in person if you book your
ticket less than 7 days in advance.
The credit
card holder is the only person authorised to
purchase tickets and collect the tickets. The following ID is needed to
collect
the tickets in person:
- Your credit
card (Card used to buy the tickets)
- Valid photo
ID
- Valid
concession card or proof of entitlement (For concession tickets only)
- Your
signature is required upon collection of tickets.
Venue
collection
You can
collect your tickets from the venue 1 hour before
the event starts. This time may change on certain occasions. Please
check
information page for details.
Tickets can
also be collected from selected PROticket
Agencies for some events.
For these
particular events the selected PROticket
agencies will be listed on the information page. Please check this page
for
more information and opening hours for the selected Proticket agencies.
Tickets
Sent by Email
PROticket
offers you the option to have your tickets emailed
directly to you. Within a short time of purchase you should receive an
email from
PROticket containing your individual tickets.
For tickets
sent to your email you will receive an
attached PDF file for each ticket you have purchased. Print each
attachment
using a PDF Reader. The attachment will contain a unique barcode that
is to be
scanned at the event to gain entry. This barcode can only be scanned
once.
If you print
multiple copies of any ticket sent to you by email,
only the first copy scanned on arrival at the event will allow the
bearer
entry. Thereafter, any additional copies scanned by a turnstile will
not work.
The person holding the duplicate copy will not be allowed entry to the
event.
If you lose
your emailed ticket you can reprint it.
Proticket
Online Terms and Conditions of Sale
Proticket.com.au
is an online service owned
and operated by PROticket Pty Ltd (ABN 85 974 574 204) ("PROticket").
Before using
the PROticket website, Please read these Terms
and Conditions of Sale.
If you
choose to use the PROticket website you are therefore accepting the
following
terms and conditions. If you do not accept these terms and conditions,
you must
not use this site and PROticket does not grant you the right to use
this site.
Variation
These Terms
and Conditions may be varied by PROticket at
any time. Any amendments to the terms and conditions will be effective
immediately upon posting. If you make a purchase through the PROticket
website
after amendments have been made, you are accepting to be bound by the
changes.
General Terms
and Conditions of Sale
Tickets are
sold by PROticket as agent for the person
("Seller") responsible for the relevant event. ALL CLAIMS ARE THE
SOLE RESPONSIBILITY OF THE SELLER AND TO THE EXTENT PERMITTED BY LAW;
PROTICKET
HAS NO LIABILITY TO YOU.
The following
conditions are relevant for the sale of the
tickets, including any re-sale or subsequent assignment and also for
attendance
at the event and venue.
- Tickets
are not refundable and cannot be exchanged except as set out in the LPA Code of Practice for Event
Ticketing in Australia
(http://www.liveperformance.com.au/).
In the event a refund is granted, PROticket may retain any fee it has
charged, to the extent permitted by law.
- PROticket
reserves the right to change, reschedule or substitute artists and vary
advertised programs, prices, venues, seating arrangements and audience
capacity.
- PROticket
reserves the right to charge a fee for the replacement of tickets.
PROticket reserves the right not to replace tickets where seating is
not allocated (general admission tickets).
- The
seller and the venue reserve the right of admission according to their
terms of admission. Copies of these terms are available from PROticket
by request. If you arrive late to an event, admittance may only be
allowed when there is a suitable break in the performance.
- Television
and broadcast rights are reserved. Therefore cameras, video and audio
recorders are strictly prohibited.
- At
the point of entry, individuals or their possessions may be searched if
it is a condition of entry to that particular venue.
- Damaged
or defaced tickets or tickets that were not purchased from PROticket or
other authorised points of sale will result in refused entry.
- The
reselling of tickets or scalping of tickets is strictly prohibited.
Tickets must not be offered for re-sale through online auction sites or
used for advertising, promotional or other commercial purposes
(including competitions and trade promotions) or to enhance the demand
for other goods or services, either by the original purchaser or any
subsequent bearer of the ticket. If this condition is breached the
ticket may be cancelled without refund and the subsequent bearer of the
ticket will be refused entry. The re-sale of tickets may attract
criminal penalties according to ticket sales legislation.
Additional
terms applicable to sales through this Site:
- Adequate time
for the delivery and the collection of tickets must be allowed. Your
preferred method of delivery and collection can be chosen when
purchasing your ticket.
- GST
will apply to all goods and services supplied through this Site. Prices
in this Site include GST where applicable.
- Photo
ID and other suitable identification is required for concession tickets
when collecting the tickets and at the venue.
For
information regarding ticketing of live entertainment and sporting
events, or
to obtain a copy of the Code of Practice for Event Ticketing contact
PROticket
or refer to http://www.liveperformance.com.au/.
PROticket
Online Terms of Use and Privacy Policy
The PROticket
Online Terms of
Use and the Proticket Privacy Policy are incorporated into these Terms
and
Conditions and apply to all sales through this Site.
PROticket
Online Terms of Use
Proticket.com
and Proticket.com.au (the "Site")
is an online service owned and operated by PROticket Pty Ltd (ABN 85
974 574
204).
Before using
the PROticket website, Please read these Terms
and Conditions of Sale.
If you
choose to use the PROticket website you are therefore accepting the
following
terms and conditions. If you don not accept these terms and conditions,
you
must not use this site and PROticket does not grant you the right to
use this
site.
Variation
These Terms
and Conditions may be varied by PROticket at
any time. Any amendments to the terms and conditions will be effective
immediately upon posting. If you make a purchase through the Proticket
website
after amendments have been made, you are accepting to be bound by the
changes.
Use
and
Copyright
Policy
You
may use the
Site and the information contained within it for your own personal and
non-commercial reference only. We
will terminate the privileges of any user
who uses this Site who
a)
Unlawfully transmit copyrighted
material without express consent
b)
Hack
into the Site or employ any other device or process to use
the Site for any unauthorised purposes.
The
information
contained within this Site (including programming scripts, graphics and
logos)
are copyright of PROticket Pty Ltd. You may make a single permanent
copy of any
information you have viewed for your personal reference. The
information may
not otherwise be used, copied, reproduced, published, stored in a
retrieval
system, altered, transmitted in any form or by any means in whole or in
part (except
where by law such use cannot be prohibited) without the prior written
approval
of PROticket Pty Ltd.
Disclaimers
PROticket
does not guarantee that this site
will be free from errors or uninterrupted. PROticket cannot ensure that
the
files you download from the site will be free of viruses or
contamination or
destructive features. PROticket will not be liable for damages of any
kind
arising from the use of this site. PROticket makes no guarantee of any
specific
result from the use of this site or any other PROticket service.
PROticket
disclaims any liability for the acts and or conduct of any third party
users,
PROticket users, advertisers and or sponsors on the site. PROticket is
not
responsible for the product service or action of any venue, performer
or
promoter in connection with the site.
You
may report the misconduct of users and/or
third party advertisers, service and/or product providers referenced on
or
included in the Site to PROticket at sales@proticket.com.au.
PROticket will investigate the claim and take appropriate action.
Limitation
on Liability
In
no event will PROticket be liable to you
for any damages (direct, indirect consequential or incidental) causing
loss of
profit, revenue or business opportunities resulting from your access
to, or use of, or inability to use the Site and its content.
Indemnity
You
agree to indemnify and hold PROticket and
its affiliates, including respective officers, agents, employees,
contractors
and principals, undamaging from any loss, liability, claim or demand,
including
reasonable attorneys' fees, made by any third party due to or arising
out of
your use of the Site, including also your use of the Site to provide a
link to
another site or to upload content or other information to the Site.
General
Admission Events
PROticket
WILL NOT under any circumstances
replace tickets that have been lost, stolen or destroyed. The purchaser
has the
sole responsibility of their tickets. Please ensure that upon receipt
of your
tickets that they are kept in a safe place. To safeguard your tickets
you may
choose to have them sent by Registered Post at an additional cost.
Alternatively your tickets may be collected from the venue on the day
of the
performance or purchased and collected from a registered club venue in
your
area. You can obtain details of your nearest venue by accessing www.proticket.com.au
. Please check box
office operating hours. In some instances where a venue collection is
not
available, alternative arrangements may be offered. Please check the
purchase
page for that event.
General
Provisions
If any part of this agreement is held to be unenforceable, the
unenforceable
part must be given effect to the greatest extent possible and the
remainder
will remain in full force and effect. This agreement is governed by the
laws of
New
South Wales,
Australia.
You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales,
Australia.
Trademarks
PROticket and
www.proticket.com.au design are registered
trademarks of PROticket or their affiliates. All rights reserved. Other
trademarks displayed on the Site are trademarks of their respective
owners. The
express written permission from PROticket is required for the use of
any
content or trademark displayed on the site. This website is operated by
PROticket Pty Ltd.
Purchase
Policy
Currency
The currency
for ticket prices of all events located in Australia
is listed in Australian Dollars. There are several methods of payment
accepted
by PROticket.com.au to accommodate your needs. These include:
MasterCard, VISA,
and American Express.
Who
You Are Buying From
PROticket
acts as the agent to the providers and/or the
promoters of an event for which you purchase tickets.
Pricing
and Availability
PROticket.com.au
does not set ticket prices, determine
seating location or control the availability of tickets. Proticket.com
sells
tickets on behalf of promoters, teams, bands and venues and generally
sells its
tickets through several distribution points. These include online, Call
Centres, outlets and Box Offices. Each distribution point accesses the
same
ticketing system and therefore tickets for popular events may sell out
quickly.
Additional tickets may sometimes be made available to a particular
event, but
PROticket.com.au does not control these releases.
Order
Confirmation
You must
receive an order confirmation for the tickets you
have purchased (either in the form of a confirmation page or email).
You will
receive this confirmation after you have submitted your payment
details. Upon receipt of your order confirmation the
responsibility is yours to confirm the order/payment is without error and is as requested during the purchase process. If you do not receive an order confirmation, or if you experience an error
message or Internet disruption after submitting your payment details, the
responsibility is yours to confirm your order/payment with the Customer Service
Department.
If you assume an order was placed without receiving confirmation PROticket
will
not be responsible for losses (monetary or otherwise).
Processing
Fees
For tickets
sold on PROticket.com.au a per-ticket charge,
a non-refundable per order processing fee and in many cases a delivery
fee may
be charged.
Amount
of Tickets Per Customer or “Ticket Limits”
There is a
limit on the amount of tickets that can be
purchased from PROticket.com.au by any one person for each event (also
known as
a ‘ticket limit). This policy is in place to prevent unfair
ticket buying
practices. The ‘ticket limit’ is specified on the
event page and is verified
with every transaction.
Cancelled
Events
The promoter,
team, band or venue may cancel or postpone
events on occasions due to weather conditions or situations affecting
the
audience or staff. PROticket.com will make every effort to ensure you
receive a
prompt refund if applicable when or if this occurs. In the event of
cancellation, please contact PROticket for information on receiving a
refund.
If an event is moved or re-scheduled, the promoter or venue may set
refund limitations.
If this is the case, please contact PROticket for instructions..
Opening
Acts
On occasion
‘opening acts’ will tour with headlining
performers. PROticket is not always made aware of the opening acts or
the
length of their performances. Opening acts can change or be cancelled
without
notice at any time. PROticket will not owe any refund for changes or
cancellations of opening acts.
Refunds
and Exchanges
Tickets
are not refundable and cannot be exchanged except as set out in the LPA Code of Practice for Event
Ticketing in Australia
(http://www.liveperformance.com.au/).
In the event a refund is granted, Proticket may retain any fee it has
charged,
to the extent permitted by law.
Billing
Information
Verification
Billing
address and other billing information must be verified before your
order is
processed. Incorrect billing or credit card information will delay
processing
and delivery. If this is the case PROticket will attempt to contact you
with
the information provided at the time of purchase. However if this
information
is incorrect and PROticket is unable to contact you, PROticket may
cancel your
order and may sell your ticket to another client.
Pricing
and Other Errors
PROticket
has the right to cancel a ticket or the order for that ticket and
refund you
the amount that you paid if the amount for that ticket is incorrect
regardless
of whether because of an error in price posted on this website or
otherwise
communicated to you, or you are able to order a ticket before its
scheduled
on-sale or presale date or you are able to order a ticket that was not
supposed
to be released for sale. PROticket will apply this regardless of
whether
because of human error or a transactional malfunction of this website
or other
PROticket operated system.
Multiple
Browser Windows
PROticket
advise you when ordering tickets online to only use one browser window.
Using
multiple browser windows may result in a timer expiration or loss of
your
tickets.
Privacy
Policy
PROticket
respects the privacy of all our customers and is committed
to safeguarding the personal information which you provide us. This
Privacy
Policy applies to all the services offered by PROticket Pty Ltd.
PROticket
privacy policy is based on the National Privacy Principles in the
Privacy Act
1988 and subsequent Privacy Amendment Act 2001 and on company policies
to
protect personal information. Further information on your rights can be
found
on The Australian Privacy Commissioners website at www.privacy.gov.au.
1.
Collection of Your Information
PROticket
collects personal information when you are completing
transactions from the PROticket Internet Site, Call Centre, Office,
PROticket
outlets found at some registered clubs (to locate your nearest outlet
see
www.proticket.com.au),.
2.
What personal information does Proticket collect?
If
you purchase tickets from PROticket, we need to collect personal
information about you, including your name, address and telephone
number.
PROticket does not sell personal information. The personal information
collected by PROticket is used to ensure that the tickets or goods you
purchased are delivered to you and that you are advised of any possible
changes/ cancellations that may occur in relation to the event you
booked. We
may also need some of this information in order to process your payment
(for
example, if you pay by credit card online). We will not share financial
or
identifying information with third parties without your prior consent.
PROticket will only disclose personal information if this is required
by law or
permitted under the Privacy Act.
3.
Changing and accessing your personal information
PROticket
endeavours to ensure that the information it obtains is
accurate, complete and up to date. Under the Privacy Act, you have a
right to
seek access to information which PROticket holds about you. You may
change that
information that PROticket has collected about you by placing your
request in
writing and sending your request to us at:
email
: sales@proticket.com.au
or
via mail:
Privacy
Officer PROticket
3/22
Portside Cres
Maryville NSW 2293
Please
allow 14 days for your request to be processed
In
the interests of protecting the privacy of individuals about whom
we hold personal information, we will require that you verify your
identity by
enclosing a signed copy of a form of identification such as a current
driver's
licence or passport with your written request
5.
PROticket and links to other web sites
PROticket
is linked to other websites on the Internet. These sites are
not under the control of PROticket and therefore are not covered by our
Privacy
Policy.
6.
Future changes
Our
aim is to be a leading provider of tickets for sporting and
entertainment events. As a result, the introduction of new products and
services will cause constant changes to our site. Hence our policies
will be
reviewed constantly and may be revised. PROticket reserves the right to
change
its privacy policy and you will be notified by posting an updated
version of
the policy on its web site. Please note that in the event of corporate
reorganisation we may transfer personal information to another entity.
In the
event that this occurs, your personal information will in remain under
the same
privacy policy.
7.
Secure Online
Transactions
Credit
card transactions are secured
online using NAB-accredited Internet payment security system.
8.
Links to other websites
The
PROticket site will have advertising
and links to other website for your convenience and information. Should
you
access a non- PROticket website, please understand that we are not
responsible
for the privacy practices of that site. We suggest that you review the
privacy
policies of each site you visit.
9.
On-line Membership Renewals
The Proticket ticket system offers our Event Holders the option to utilise our inhouse membership renewal system. Any Event Holders wishing to offer their members the convenience of our on-line membership renewal system can do so by notifying Proticket to activate this service. Proticket offers no guarantee of membership renewal or that the details supplied to us by the Event Holder are correct. We are only the service provider and all membership data, rules and conditions are the responsibility of the Event Holder. Proticket offers no guarantee that your membership will be renewed this remains the Event Holders responsibility. All membership funds received will be passed onto the Event Holder. Any enquiries should be made directly to the Event Holder.
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